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For complaints, please contact us, and let us know in the subject line of your email that it’s a complaint.
We take your feedback seriously and encourage you to reach out if you experience any issues. As recommended by the CQC Healthwatch & GDC (view policy), we ask that patients first seek an informal resolution with me, the owner of the practice. You can voice your concerns verbally or email us directly.
Upon receipt of your complaint, we aim to acknowledge it ideally within 10 working days, though there is no strict timeframe set by either the CQC or GDC. Following acknowledgment, we will thoroughly investigate your concerns and provide a response. During the complaint process, we may use various communication methods to ensure clarity and resolution.
Our CEO and head dentist, Dr. Leland Chong, responsible for managing complaints with support from our head nurse. If you’re not satisfied with how we handle your complaint, you have the right to contact the regulatory body mentioned in the policy or visit the CQC website directly.
For any complaints, please contact us with ‘Complaint’ in the subject line of your email.
We promise to address your concerns promptly and with the utmost care.
Our high-tech dental suite blends advanced technology with the utmost comfort to create an unparalleled dental experience. Each treatment room is equipped with a DS Sirona Intego chair, ensuring exceptional comfort for our patients and allowing precision for dental professionals during treatment procedures.
For diagnostic accuracy, we utilize the DS Sirona Orthophos S CBCT scanner, which provides state-of-the-art imaging capabilities. This enables us to carry out precise dental diagnostics, ensuring that we can plan and execute treatments with the highest level of precision. It also has OPG (Orthopantomogram) capabilities, making it ideal for clear aligner assessments.
The iTero 5D+ intraoral scanner in our practice represents the forefront of dental technology, offering fast, accurate, and comprehensive oral scans. This non-invasive technology improves patient comfort and enhances treatment planning.
Additionally, our practice acknowledges the importance of a comfortable and relaxing environment. With roof-mounted TV screens featuring Netflix, patients can enjoy entertainment and a soothing distraction during their treatments — great if you have any anxiety about getting dental work done.
We're easy to find
Our current practice space is the high tech UNTIL Marylebone facility. It’s right near the Marble Arch and Bond Street tube stations, so we’re easy to get to.
You can use the interactive map below to have a look around the area, or use the button below it to book an appointment with us.
You can book an appointment with us using our handy online booking system.
Click the button below to go right there.
Explore the diverse range of high-tech dental treatments, where getting the smile you want is what matters most.
We use the Greater Curve, a revolutionary new technology that can reconstruct broken teeth instead of having a crown.
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Chrome Dentures skillfully crafted to restore the appearance of natural teeth and gums with no visible chrome parts.
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Clear aligners are an invisible way to gently move your crowded, spaced, or non-straight teeth into proper alignment.
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Drill-free, minimally invasive bridges, adhered to existing teeth either side of a gap to replace one or two missing teeth.
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Gumline tooth repair and tooth discoloration erasure for a flawless, confident look.
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Cutting-edge technology that can fix chipped, worn or stained teeth using bright, white composite material.
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Book an appointment with us to get a professional diagnosis for your personal dental situation.
Let's find out together which treatment is the perfect one for you.
